Shipping policy

Last updated: 4 November 2026

This policy explains how we ship Fluido orders (grabaconfluido.com).

Where we ship

We ship to mainland Spain, the Balearic Islands the rest of the European Union, and also to Mexico, Colombia, Chile, the United States and the United Kingdom. Outside Spain, delivery may take a little longer.

Delivery time

Your order usually arrives within 15 to 21 business days (about 3–4 weeks, Monday to Friday excluding public holidays) in Spain and the EU, and within 10 to 21 calendar days (2–3 weeks) in Mexico, Colombia, Chile, the United States and the United Kingdom, from confirmation. This includes order preparation and transport. During campaigns such as Black Friday or Christmas it may take a few extra days; if so, we will say so in the store.

Where we ship from

We work with suppliers that ship some products directly from warehouses outside the European Union. Prices include VAT: for orders up to €150 it is charged at checkout (EU IOSS scheme) and any duties are on us, so you won’t pay anything on delivery. For orders over €150, the import may be subject to VAT, duties and customs fees collected by the carrier on delivery; if your order is in that situation, we will tell you before you pay. In Mexico, Colombia, Chile, the United States and the United Kingdom import duties are also included in the price: we pay them when we process your order, and you won’t pay anything on delivery.

If you buy several products, they may arrive in separate parcels on different days, at no extra cost.

Shipping costs

Shipping is free on every order.

Tracking

When your order ships, we will email you the tracking number. It may take 24 to 72 hours to show the first updates.

Delays and issues

If your order goes beyond the maximum delivery time, email grabaconfluido@gmail.com with your order number and we will check with the carrier. If you don’t receive it within the agreed time, you can give us a reasonable additional period and, if it still doesn’t arrive, cancel the order and get back everything you paid. If the parcel is lost or arrives damaged, we will send you another one or refund you, at no cost to you.

Delivery address

Please check the address carefully before paying. If you make a mistake, email us as soon as possible: if the order hasn’t shipped yet, we will correct it. If the parcel comes back because the address was wrong or it couldn’t be delivered after several attempts, we will offer to resend it, with you paying the new shipping, or to refund the order minus the shipping costs.

Contact

For any question about your delivery, email grabaconfluido@gmail.com.